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Customer Service: 0311-0800521
Welcome to YAUVI by Zara. These Terms of Service govern your use of our website and your purchase of jewellery and related products from us. By accessing our website, placing an order, or using our services, you agree to these terms.
You may use the YAUVI by Zara website for lawful personal and shopping purposes only.
You agree not to:
Use the website for fraudulent or unlawful activities
Provide false, inaccurate, or misleading information
Interfere with the security or functionality of the website
Copy or misuse our website content without authorization
Attempt to gain unauthorized access to our systems
Use our services in a way that may harm YAUVI by Zara or other users
We reserve the right to restrict access or refuse service where suspicious, fraudulent, or abusive activity is identified.
We make reasonable efforts to accurately display our jewellery, including product images, colors, dimensions, materials, finishes, stones, and other relevant details.
However, actual products may vary slightly due to:
Screen and device settings
Photography and lighting conditions
Material characteristics
Stone or bead variations
Handcrafted detailing
Minor production differences
Small variations that do not materially affect the quality or intended use of an item may not be considered defects.
Jewellery may naturally experience changes in appearance over time depending on the material, frequency of use, storage, environment, and exposure to moisture or chemicals.
To help maintain your jewellery, we recommend avoiding unnecessary exposure to:
Water and excessive moisture
Perfumes and body sprays
Lotions and cosmetics
Household chemicals
Excessive heat or direct sunlight
Damage caused by improper use, storage, or care may not qualify as a manufacturing defect.
Prices and product availability may change without prior notice.
YAUVI by Zara reserves the right to:
Update product prices
Introduce or discontinue products
Modify promotional offers
Correct pricing or product information errors
Limit quantities available for purchase
If an obvious pricing, inventory, or technical error affects an order, we may contact the customer to resolve the issue or cancel the affected order.
Placing an order does not necessarily guarantee acceptance.
We reserve the right to refuse, hold, or cancel an order in circumstances including:
Product unavailability
Incorrect pricing
Payment verification issues
Suspected fraudulent activity
Incorrect or incomplete customer information
Technical or inventory errors
Circumstances beyond our reasonable control
Eligible payments relating to cancelled orders will be handled according to our Refunds & Cancellation Policy.
Customers are responsible for providing accurate billing and payment information.
Payments may be processed through third-party payment providers. Transactions handled by these providers may also be subject to their respective terms, privacy policies, and security procedures.
Where Cash on Delivery is available, customers are expected to accept and pay for confirmed orders upon delivery unless a valid issue exists.
Customized, personalized, engraved, resized, or made-to-order jewellery may require additional processing time.
Once customization or production has started, such orders may not be eligible for cancellation, return, or exchange except where the item is defective, incorrect, or otherwise eligible under applicable law or our policies.
Customers are responsible for providing accurate customization details when placing an order.
Orders are processed and delivered according to our Shipping Policy.
Delivery times are estimates and may be affected by courier operations, customer location, public holidays, weather conditions, or circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery and contact information.
Returns, exchanges, cancellations, and refunds are subject to our applicable policies.
Customers are encouraged to review our:
Return & Exchange Policy
Refunds & Cancellation Policy
Shipping Policy
before completing a purchase.
For hygiene reasons, certain items such as earrings and other pierced jewellery may have additional return or exchange restrictions once their packaging or protective seal has been opened.
Please review our Return & Exchange Policy for further details.
Sales, promotional campaigns, discount codes, and special offers may be subject to additional conditions, including:
Validity periods
Product exclusions
Minimum purchase requirements
Usage limitations
Different return or exchange conditions
YAUVI by Zara reserves the right to modify or discontinue promotions where reasonably necessary.
Unless otherwise stated, all content available on the YAUVI by Zara website—including our brand identity, graphics, jewellery photographs, product images, written content, website design, and other materials—is owned by or licensed to YAUVI by Zara.
Such content may not be copied, reproduced, distributed, republished, or commercially used without appropriate authorization.
Our website may use third-party services such as payment providers, courier companies, analytics platforms, advertising services, and social media platforms.
YAUVI by Zara is not responsible for the independent practices, availability, security, or policies of third-party services.
To the extent permitted by applicable law, YAUVI by Zara will not be responsible for indirect or consequential losses resulting from the use of our website, third-party services, courier delays, or circumstances outside our reasonable control.
Nothing in these Terms is intended to exclude any rights or liabilities that cannot legally be excluded under applicable law.
Personal information collected through our website is handled according to our Privacy Policy.
By using our website, you acknowledge that certain information may be collected and processed as necessary to operate our store, fulfill orders, and provide our services.
YAUVI by Zara may update these Terms of Service when necessary to reflect changes in our products, services, website, business practices, or legal requirements.
Updated Terms will be published on this page and will become effective when posted unless otherwise stated.
If you have any questions regarding these Terms of Service, please contact YAUVI by Zara through the contact information provided on our website.
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