Refunds & Cancellation Policy

Refunds & Cancellation Policy

At YAUVI by Zara, we want every purchase to be handled with care and transparency. This policy explains the circumstances under which an order may be cancelled or a refund may be requested.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing it.

Orders may only be cancelled before they have been processed or dispatched. Once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible and the order will be handled according to our Return & Exchange Policy.

YAUVI by Zara reserves the right to cancel an order in certain circumstances, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment verification issues

  • Suspected fraudulent activity

  • Incomplete or incorrect customer information

  • Technical or inventory errors

  • Circumstances beyond our reasonable control

If we cancel an eligible prepaid order, the applicable amount will be refunded through an appropriate payment method.

Refund Eligibility

A refund may be considered where:

  • You receive an incorrect jewellery item

  • The product arrives damaged or defective

  • An ordered item becomes unavailable after payment

  • An eligible prepaid order is cancelled before dispatch

  • A return has been reviewed and approved for a refund

All refund requests are subject to verification and the conditions outlined in our policies.

Damaged, Defective or Incorrect Jewellery

We carefully inspect our jewellery before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact YAUVI by Zara promptly after delivery.

We may request:

  • Your order number

  • Clear photographs of the jewellery

  • Photographs of the packaging

  • A short video clearly showing the issue, where necessary

Once the issue has been verified, we will provide an appropriate solution, which may include a replacement, exchange, or eligible refund.

Non-Refundable Situations

Refunds may not be available where:

  • The jewellery has been worn or used

  • The product has been damaged after delivery

  • Original tags, packaging, cards, boxes, or accessories are missing

  • The item shows signs of misuse, improper handling, or improper storage

  • The product has been altered or repaired by the customer or a third party

  • The customer simply changes their mind, unless otherwise approved

  • The item is customized, personalized, engraved, or made to order

  • The product is specifically marked as final sale or non-refundable

Hygiene Considerations

For hygiene reasons, certain jewellery products such as earrings and other pierced jewellery may not be eligible for return or refund once their packaging or protective seal has been opened, unless the product was received damaged, defective, or incorrect.

Customized & Personalized Jewellery

Customized, personalized, engraved, resized, or made-to-order jewellery may not be eligible for cancellation or refund once production or customization has begun.

If we are unable to fulfill a customized order from our side, an appropriate refund or alternative solution will be offered.

Natural Product Variations

Certain jewellery pieces may have slight variations in color, texture, stone appearance, finishing, or detailing due to materials, craftsmanship, photography, or production processes.

Minor variations that do not materially affect the quality or intended use of the product may not be considered defects.

Sale & Promotional Items

Jewellery purchased during sales, clearance events, special promotions, or discount campaigns may be subject to different refund conditions.

Any special restrictions will be communicated with the relevant product or promotional offer where applicable.

Refund Processing

Once a refund has been approved, it will be processed using an available and appropriate payment method.

The time required for the refunded amount to appear may vary depending on the payment provider, bank, or financial institution.

Original shipping charges may be non-refundable unless the refund results from an error by YAUVI by Zara or another situation where we determine those charges should also be refunded.

Refused & Undelivered Orders

If an order is refused at delivery or cannot be delivered because of incorrect customer information, unavailability, or failure to respond to the courier, applicable shipping or return-to-origin costs may be deducted from any eligible refund.

Changes to This Policy

YAUVI by Zara reserves the right to update this Refunds & Cancellation Policy when necessary. Any revised version will be published on our website and will become effective when posted unless otherwise stated.

Contact Us

For cancellation or refund requests, please contact YAUVI by Zara through the contact information provided on our website and include your order details so our team can assist you efficiently.