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Customer Service: 0311-0800521
At YAUVI by Zara, we want you to shop with confidence. If you would like to request a return or exchange, please review the following terms carefully before sending any item back to us.
To be eligible for a return or exchange:
The jewellery must be unused and unworn.
The item must be in its original condition.
All original tags, packaging, boxes, cards, pouches, and accessories must remain intact.
Proof of purchase or valid order details must be provided.
The return or exchange request must be submitted within the applicable return period communicated on our website or with your order.
Items that do not meet these requirements may not be accepted for return or exchange.
Before returning any product, please contact YAUVI by Zara through the contact details provided on our website.
Please provide your order number, the item you wish to return or exchange, and the reason for your request.
Our team will review your request and provide the necessary return instructions where applicable. Please do not send an item back before contacting us.
Customers are responsible for arranging and covering all return shipping costs. YAUVI by Zara does not cover the cost of return shipping.
The customer is responsible for securely packaging the item and arranging its shipment back to the return address provided by our team.
We recommend using a reliable and trackable courier service when returning jewellery. YAUVI by Zara cannot be held responsible for returned parcels that are lost, damaged, or misplaced while in transit to us.
Any original delivery or shipping charges are also non-refundable unless otherwise required by applicable law.
If you receive a damaged, defective, or incorrect item, please contact YAUVI by Zara promptly after delivery.
To help us verify the issue, we may request:
Your order number
Clear photographs of the jewellery
Photographs of the original packaging
A short video clearly showing the issue, where necessary
Once the issue has been reviewed and verified, our team will advise you regarding the available replacement, exchange, refund, or other appropriate resolution.
Customers remain responsible for arranging and paying the return shipping cost when an item needs to be sent back to YAUVI by Zara.
For hygiene reasons, earrings and other pierced jewellery may not be eligible for return or exchange once their packaging or protective seal has been opened, unless the item was received damaged, defective, or incorrect.
We recommend reviewing the product details carefully before completing your purchase.
Customized, personalized, engraved, resized, or made-to-order jewellery may not be eligible for return or exchange once customization or production has begun.
If there is an error from our side with a customized order, please contact us so our team can review the issue and advise you regarding the available resolution.
Returns or exchanges may not be accepted for:
Jewellery that has been worn or used
Items showing scratches, marks, discoloration, or damage caused after delivery
Products with missing or damaged tags, packaging, boxes, or accessories
Earrings or pierced jewellery restricted for hygiene reasons
Customized, engraved, personalized, or made-to-order products
Items altered or repaired by the customer or a third party
Products damaged through misuse or improper storage
Items damaged through exposure to water, perfumes, lotions, chemicals, or excessive moisture
Items specifically marked as final sale or non-returnable
Some jewellery pieces may have slight variations in color, stone appearance, texture, detailing, or finishing due to materials, craftsmanship, photography, lighting, or production processes.
Minor variations that do not materially affect the quality or intended use of the product may not be considered defects.
Jewellery purchased during sales, clearance events, promotional campaigns, or special offers may have different return or exchange conditions.
Any specific restrictions will be communicated with the relevant product or promotional offer where applicable.
All returned jewellery will be inspected after it is received by YAUVI by Zara.
To qualify for an approved return or exchange, the item must meet the conditions outlined in this policy.
If the product passes inspection, we will proceed with the approved exchange, replacement, store credit, or refund, as applicable.
If the returned item does not meet our eligibility requirements, the return or exchange may be rejected.
All exchanges are subject to product availability.
If the requested replacement item is unavailable, YAUVI by Zara may offer an alternative item, store credit, an eligible refund, or another appropriate solution.
If an exchanged product needs to be shipped to the customer again, additional delivery charges may apply.
Customers are responsible for properly caring for jewellery after delivery.
To help maintain the appearance and condition of your jewellery, we recommend avoiding unnecessary exposure to:
Water and excessive moisture
Perfumes and body sprays
Lotions and cosmetics
Household chemicals
Excessive heat
Damage resulting from improper care, storage, or handling may not qualify as a product defect.
Until a returned parcel has been successfully received by YAUVI by Zara, it remains the customer's responsibility.
We strongly recommend retaining the courier receipt and tracking information until your return or exchange has been completed.
To request a return or exchange, please contact YAUVI by Zara through the contact information provided on our website.
Please include your order number and relevant details so our team can review your request and provide the appropriate return instructions.
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