Shipping Policy

Shipping Policy

At YAUVI by Zara, we take care to ensure that every jewellery order is securely packaged and delivered safely to you. This Shipping Policy explains how orders are processed, dispatched, and delivered.

Order Processing

Once your order has been successfully placed, our team will begin preparing it for shipment.

Order processing may include:

  • Order confirmation

  • Payment verification, where applicable

  • Product availability check

  • Quality inspection

  • Secure jewellery packaging

  • Preparation for courier dispatch

Processing times may vary depending on product availability, order volume, weekends, public holidays, customized orders, or promotional periods.

Shipping & Delivery

YAUVI by Zara works with reliable courier and delivery partners to deliver orders to the shipping address provided during checkout.

Estimated delivery times may vary depending on:

  • Delivery location

  • Courier service availability

  • Product availability

  • Order volume

  • Public holidays

  • Weather conditions

  • Unexpected courier or logistical delays

Any delivery timeframe provided by YAUVI by Zara is an estimate and may be affected by circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before your order is confirmed.

Shipping charges may vary depending on the delivery location, order value, package size, shipping method, or promotional offers available at the time of purchase.

Secure Jewellery Packaging

Jewellery items are carefully inspected and packaged before dispatch to help protect them during transportation.

Depending on the product, your order may include protective packaging, jewellery boxes, pouches, cards, or other packaging materials.

We recommend keeping the original packaging until you have inspected your order and are satisfied with the products received.

Order Tracking

Where tracking is available, customers may receive tracking information once their order has been dispatched.

Please allow some time for the courier's tracking system to update after the parcel has been handed over for delivery.

Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information, including:

  • Full recipient name

  • Complete shipping address

  • Correct phone number

  • Any additional information required for successful delivery

YAUVI by Zara will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

Delivery Attempts

Courier partners may contact you before or during delivery and may make delivery attempts according to their standard procedures.

If an order cannot be delivered because the customer is unavailable, cannot be contacted, refuses the parcel, or has provided incorrect information, the parcel may be returned to us.

Additional shipping charges may apply if the customer requests the order to be shipped again.

Delayed or Lost Shipments

While we make reasonable efforts to ensure timely delivery, occasional delays may occur due to courier operations or circumstances outside our control.

If your order is significantly delayed or appears to be lost in transit, please contact YAUVI by Zara with your order details so our team can coordinate with the courier and investigate the shipment.

Damaged Packages

If your parcel arrives visibly damaged, please take clear photographs or a video of the package before opening or disposing of the packaging.

If the jewellery inside is damaged, defective, or incorrect, contact us promptly with:

  • Your order number

  • Photos of the outer packaging

  • Photos of the jewellery

  • A video showing the issue, where necessary

Eligible cases will be handled according to our Return & Exchange Policy.

Customized & Made-to-Order Jewellery

Customized, personalized, engraved, resized, or made-to-order jewellery may require additional processing time before dispatch.

Where applicable, an estimated production or delivery timeframe may be communicated separately for these products.

Changes to Shipping Details

If you need to change your delivery address, phone number, or other shipping information, please contact us as soon as possible.

Changes may only be possible before the order has been processed or dispatched. Once an order has been handed over to the courier, we may not be able to modify the delivery information.

Refused & Undelivered Orders

If an order is refused at delivery or repeatedly remains undelivered due to customer unavailability or incorrect information, YAUVI by Zara reserves the right to request advance payment before processing future orders.

Applicable shipping or return-to-origin charges may also be considered when processing any eligible refund.

Changes to This Policy

YAUVI by Zara may update this Shipping Policy when necessary to reflect changes in our courier arrangements, services, business practices, or other requirements.

Any revised version will be published on our website.

Contact Us

For questions regarding shipping, delivery, or order tracking, please contact YAUVI by Zara through the contact information provided on our website and include your order number for faster assistance.